Flying the Friendly Skies

The 8E8 Show
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Episode
68

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On Episode 68 we talk about how United Airlines broke our trust, but marketing can save the day.

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FLYING THE FRIENDLY SKIES

United Airlines Broke Our Trust and How Marketing Will Save It.

Dr. David Dao’s de-planing of United Flight 3411 from Chicago to Louisville has made it’s way across the internet in what seems like record speed. United was first alerted to the incident, which took place Sunday evening, April 9 via Twitter minutes after it happened. The shocking and disturbing video was being passed around Facebook that night by millions of American’s sitting on their couches with their phones. It became part of casual, workplace conversation by Tuesday and even worked itself into a Saturday Night Live sketch by Saturday. From incident to national attention in six days.

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